XY Center Different than Calibrated
This error normally occurs the first time you use the V-One. It indicates the XY switches are not where the V-One is expecting them. There are two common causes:
The probe or dispenser are not mounted properly
The calibration has shifted slightly during shipping
To resolve this issue, follow the procedure below:
Remove, then re-mount the dispenser or probe. Inspect the magnets and ensure there is no metal debris stuck, and there is no air gap between the plastic and the chrome shafts.
![](http://images.ctfassets.net/e6vf9wdhbae5/oz6fJyM7bEyQ3L0ibPWxL/0bebf010369adfd27263cf03f47b7eb3/probe-placement.gif)
Try performing an Outline, if the error persists:
Open the console with Alt + C. (The console allows to send commands directly to the printer.)
Home the machine (Alt + H) and ensure the probe is mounted.
Paste and enter the following command in the console: I2 C2;
![](http://images.ctfassets.net/e6vf9wdhbae5/6JXLwdLpkMVgLKwo1hAN6A/643a65caecf0677039470d19e38ce0e8/Screenshot_2.png)
The V-One will perform a calibration procedure and make contact with the limit switches multiple times. When complete, the LED lights will flash green to indicate V-One's XY reference is now re-calibrated.
The I2 C2 calibration resolves majority of cases, but if the error persists, email support@voltera.io, or message in the in-app chat.
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