Before you install the V-One software it is important to install the printer drivers. Most connection issues experienced are because the wrong drivers are being used. Remember to install the drivers with administrator privileges.
If you are using Windows 8, 10, or 11, the drivers will automatically download and install when you connect the V-One. There is no need to install a separate driver. If you find your V-One isn't being recognized by the software, try installing the Windows 7 drivers.
If you are using the latest MacOS, Apple’s native drivers should automatically work with the V-One out of the box. There is no need to install a separate driver.