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V-OneNOVABack to Voltera.io
  • NOVA Support
  • Getting Started
    • Welcome to NOVA
    • Connecting NOVA
    • What's In The Box
    • Printer Anatomy
    • Software Overview
    • Safety Guidelines
    • NOVA Starter Project
      • Setup
        • Adding Materials
        • Mounting the Substrate
        • Dispenser Assembly
      • Print 1: Calibrate
      • Print 2: Dispense
      • Print 3: Selective Print
      • Print 4: Alignment
      • Legacy: First Print Project (Terra NOVA)
        • Adding Materials
        • Dispenser Assembly
        • Printing
        • Final Assembly
  • Get To Know NOVA
    • Dispenser Assembly & Disassembly
    • Swapping Tools
    • Print Settings Overview
    • Calibration
    • Adding a Substrate
    • Using the Vacuum Module
    • Using Mounting Hardware for Rigid Substrates
    • LED Light Status Indicators
  • Software
    • Software Overview
    • Release Notes
    • Offline NOVA Software Update
    • Measuring Snapshots from NOVA
  • Plan
    • Plan Overview
    • Updating NOVA to Plan
    • Designing Multi-Layer Artworks
    • Loading Artwork Files
    • Print Order
    • Toolpaths
    • Probe Targets
    • Saving and Dispensing Your Plan
  • Learn More
    • Why do we heat the Smart Dispenser?
    • Working with Custom Inks
    • Tips for V-One Users (Migrating to NOVA)
    • FAQ
  • Maintenance
    • NOVA Maintenance
    • Replacing a Smart Probe Stylus Tip
    • Purging your Nozzle
    • Port & Camera Alignment Calibration
  • Troubleshooting
    • Unable to Connect to NOVA
    • WIFI Network Instability
    • Mobile Hotspot Connection
    • Computer Loses Internet Connection when Connecting to NOVA over Ethernet
    • Corrupted Firmware
    • No Flow From Nozzle
    • Material Oozing or Leakage
    • Unable to Load File
  • Downloads
    • NOVA User Manual
    • Technical Data Sheets
    • Safety Data Sheets
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  • Table of Contents
  • WIFI Network is not detected
  • WIFI Network is Unstable
  • Connect over ethernet:

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  1. Troubleshooting

WIFI Network Instability

PreviousUnable to Connect to NOVANextMobile Hotspot Connection

Last updated 6 months ago

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Table of Contents

WIFI Network is not detected

If the WIFI network is not detected, follow the checklist below:

Step 1: Make sure you're using 2.4GHz

Make sure the WIFI network is broadcasting at 2.4GHz, not 5GHz. The WIFI dongle that ships with NOVA can only detect 2.4GHz networks. If you must use a 5GHz network, we suggest using your own 5GHz-compatible dongle.

Step 2: Check the WIFI dongle

Ensure the WIFI Dongle is plugged into one of the USB ports on NOVA.

Step 3: Refresh the network list

Refresh the Network List, the network may just need a refresh to show up.

WIFI Network is Unstable

If the WIFI network is unstable after connecting to it, you can connect directly to your network over an ethernet port. You may need to provide your IT department with a MAC address to get the machine approved to connect.

Connect over ethernet:

Step 1: Connect Ethernet

Connect an ethernet cable between your network access point and NOVA.

Step 2: Open WIFI Settings

Click the WIFI icon in the bottom left corner of the app to access Network Setup.

Step 3: Toggle Ethernet Mode

Click on the Ethernet tab, and toggle the ‘To Wall’ slider to switch to ethernet mode.

Step 4: Soft Reset

Soft reset the app with the power button icon in the bottom right of the app.

WIFI Network is not detected
WIFI network is unstable
Connect over ethernet
WIFI dongle plugged into USB port 1