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If you power cycle your unit during a firmware or app update, then your machine begins behaving strangely, it’s possible that the firmware was corrupted.
- One of your modules or the gantry is not able to communicate — for example, it throws errors like the one below:
Plans: Attempt to start plan Homing-gantry-1-1 but gantry not ready, aborting plan
- The robot icon (gantry menu) is grayed out in the main app:
- If you enter the Gantry System menu (by clicking the robot icon), the gantry system lists ‘offline’. A properly functioning gantry will have a version number and status of ‘ready’.
To resolve an issue with corrupted firmware, try the following troubleshooting methods starting with option 1 and moving to the next option only if needed:
First, try resetting the gantry through the software - click the robot in the bottom left corner to access the gantry menu, then click the power button in the top left corner.
Click the ‘Manual Update’ button, and wait for the firmware to update. DO NOT POWER OFF THE SYSTEM during the manual update.