# Installing on macOS 10.15 Catalina

### Installation Instructions

We’ve recently had reports of problems running fresh installs of our app on **macOS 10.15 Catalina**. This doesn’t impact users who had previously installed the app before updating their OS.

Here's how we've been able to work around it for the moment. If you run the default unarchiver (Archive Utility) you'll run into issues. We recommend grabbing [The Unarchiver](https://theunarchiver.com/) and using that. This should allow you extract the app without problems.

![](/files/JB0mgGpBFVsG828mlb7s)

The next thing you'll likely hit is this warning when you try to launch the app.

![](/files/7Sk9QjfWKYbtkndJ5whE)

To get around this one you need to right click on the app and choose open. This will get you a slightly different dialogue box with an open button.

![](/files/WRIx4xy3CpNlT5dtLODP)

Clicking open should have you good to go. You can then close the app and copy it to your */Applications* directory.

Apologies for the inconvenience. Once you've got it running the first time you should be fine going forward as the problem is occurring during extracting the archive.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.voltera.io/docs/v-one/downloads/download-the-v-one-software/installing-on-macos-10.15-catalina.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.