> For the complete documentation index, see [llms.txt](https://docs.voltera.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.voltera.io/docs/repairs/nova/nova-repair-guides-catalog/simple-troubleshooting/control-board-cable-reseat.md).

# Control Board Cable Reseat

{% hint style="warning" %}
**Safety first!** Before starting any repair, take a moment to review the [safety information in your user manual.](https://docs.voltera.io/docs/nova/downloads/nova-user-manual) An online version of the guidelines can also be found [here.](https://docs.voltera.io/docs/nova/getting-started/safety-guidelines)
{% endhint %}

## Before you begin

This guide will take you through reseating the main control board cables in NOVA. Before beginning this guide you should have been in contact with our support team.

As you work through this guide please reach out to our email <support@voltera.io> or through the chat if you run into any issues or have any questions. We are more than happy to assist you virtually with this repair.&#x20;

{% hint style="success" %}
**When in doubt, reach out!**
{% endhint %}

#### Estimated Repair Time:

* 15 minutes

#### Tools you will need:

* Screwdriver with a T20 Torx

## Reseat the control board cables

{% stepper %}
{% step %}

### Disconnect NOVA from power

Ensure that NOVA is turned off with the power button and then unplug the power cable.

<figure><img src="https://lh7-rt.googleusercontent.com/slidesz/AGV_vUfemsBggVvQ8Ff_ZVNRTmpkd158WPpBQ0B7CNAqRBrfkR_C0BAvXNGywtz5_gZki5GWEYspOsjUTN3nnPTMo00ktidX4Qc5NInz_X71B5vyUwBeWMLrLROkIDL03cMfzRGM1mBhnA=nw?key=FyXWpw1YygHPFuhH-bIybD7L" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Remove the backplate

With a T20 Torx bit remove the 6 screws (2 on the back side, 4 on the bottom of the panel) securing the back panel. Once the screws are out you can pull the back panel out by tilting it up slightly and then pulling away from the machine.

<figure><img src="https://lh7-rt.googleusercontent.com/slidesz/AGV_vUeO6-HkfCE3zIxQr-_WtjKVnlmS5M-R3yajPiDXrqERn6Ut6NxOmw_3whIbhy_ktuR-K0_s6sRbs48nIQKqciC35oejbpM3Z8SMHcuKrdYPWPtRFmWvO7IjjV6ltlKWcY9xXkMs0g=nw?key=FyXWpw1YygHPFuhH-bIybD7L" alt=""><figcaption></figcaption></figure>

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYKzrL5Rz2l0ufpEa39Yc%2Fuploads%2FggfE1jiHZSVl0wYG2Ysu%2FIMG_6192.mp4?alt=media&token=ecce98f3-10a0-468e-bf24-b9ce93116546>" %}
{% endstep %}

{% step %}

### Reseat the cables

Unplug these three cables at both ends and then plug them back in the same ports they were in:

<figure><img src="/files/F3m9OFNGvx2sXgSSmdi4" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Test NOVA <a href="#turn-nova-back-on" id="turn-nova-back-on"></a>

Plug NOVA back in and turn it on using the power button. Test to see if NOVA can now be connected to.&#x20;
{% endstep %}

{% step %}

### Reinstall the back plate

Put the back plate back into place and with a T20 Torx bit secure the 6 screws (2 on the back side, 4 on the bottom of the panel).

<figure><img src="https://docs.voltera.io/~gitbook/image?url=https%3A%2F%2F3113512132-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FYKzrL5Rz2l0ufpEa39Yc%252Fuploads%252FkQ0is0WUOFQzB2quDWWC%252Fimage.png%3Falt%3Dmedia%26token%3Dc7f5ead5-b2a7-4c5d-be89-1c66e50802c1&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=34dd8ced&#x26;sv=2" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Repair Complete!

Congratulations, you have successfully reseated NOVAs control board cables!

Please reach back out to our support team through email (<support@voltera.io>) or the chat to let them know everything went well.


---

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