# Unable to Load File

If you are unable to load your Gerber file with NOVA, this may be due to a formatting error with your file.

{% hint style="warning" %}
Our [support team](mailto:support@voltera.io) is available to look over your Gerber files if they do not load.
{% endhint %}

NOVA’s toolpath planner is fundamentally different from the V-One’s parser, but the same debugging procedure applies. Please refer to the [Gerber files fail to load](https://docs.voltera.io/the-v-one/troubleshooting/gerber-files-fail-to-load) support article for further guidance.
