Table of Contents
WIFI Network is not detected
If the WIFI network is not detected, follow the checklist below:
Step 1: Make sure you're using 2.4GHz
Make sure the WIFI network is broadcasting at 2.4GHz, not 5GHz. The WIFI dongle that ships with NOVA can only detect 2.4GHz networks. If you must use a 5GHz network, we suggest using your own 5GHz-compatible dongle.
Step 2: Check the WIFI dongle
Ensure the WIFI Dongle is plugged into one of the USB ports on NOVA.
WIFI dongle plugged into USB port 1 Step 3: Refresh the network list
Refresh the Network List, the network may just need a refresh to show up.
WIFI Network is Unstable
If the WIFI network is unstable after connecting to it, you can connect directly to your network over an ethernet port. You may need to provide your IT department with a MAC address to get the machine approved to connect.
Connect over ethernet:
Step 1: Connect Ethernet
Connect an ethernet cable between your network access point and NOVA.
Step 2: Open WIFI Settings
Click the WIFI icon in the bottom left corner of the app to access Network Setup.
Step 3: Toggle Ethernet Mode
Click on the Ethernet tab, and toggle the ‘To Wall’ slider to switch to ethernet mode.
Step 4: Soft Reset
Soft reset the app with the power button icon in the bottom right of the app.
